Shipping & Return

Return and Exchange Policy

At petstore1.com we strive to ensure complete satisfaction with your purchase. Our return and exchange policy is designed to be fair and transparent, in compliance with both Singapore and European laws.

Free Shipping

We offer free shipping on orders that meet the following criteria:

• Orders totaling 0.99 US or more.

This benefit is made possible through our well-established warehouses located in US, allowing us to efficiently manage and dispatch your orders.

Return and Exchange Policy

1. Eligibility for Returns and Exchanges
   • Products must be returned in their original condition, without any defects or damage.
   • Returns and exchanges must be initiated within 14 days of receiving the product, in accordance with European consumer protection laws.
   • For customers in Singapore, returns and exchanges must be initiated within 7 days of receiving the product, as per local consumer protection regulations.
2. Process for Returns and Exchanges
   • Contact our customer service team atpetstore@picksamazon.com or call us at+1 735 766 1777 to initiate a return or exchange.
   • Provide your order number and details of the product you wish to return or exchange.
   • Our team will guide you through the process and provide you with a return shipping label if applicable.
3. Return Addresses
   • USAddress:
     Yunnan Qiao Ke Supply Chain Management Co., Ltd.
   • Europe Warehouse：1845 Commerce Street
   • Frankfurt, Germany 60311
4. Inspection and Refunds
   • Once we receive the returned product, our team will inspect it to ensure it meets the return criteria.
   • If the product is in its original condition and without any defects, we will process your refund or exchange within 5-7 business days.
   • Refunds will be issued to the original payment method used during the purchase.
5. Shipping Costs for Returns
   • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
   • For other returns, the customer is responsible for the return shipping costs.
6. Non-Returnable Items
   • Certain items are not eligible for return or exchange, including perishable goods (such as food), personal care items, and any products marked as final sale.

We are committed to providing you with the best possible shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us.